1. Who is Si Yue Music?
Si Yue Music is a profesional guqin company located in Yangzhou city, Jiangsu province of China.
2. What are the qualities of your instruments?
We only make and sell high quality instruments. We don't do low quality ones.
3. Are your instruments hand made?
Yes every instrument is hand made.
4. Where do Si Yue Music ship to?
We ship worldwide.
5. What is the shipping time?
The shipping time is shown on the description page of every product.
6. Will I get a tracking number when my instrument is shipped?
Yes you will.
7. Will my instrument be safe upon arrival?
Yes we use professional anti-shock packaging for every instrument, so your instrument will be protected well and will arrive saftely.
8. What if my instrument arrives damaged?
We will send you immediate replacement or offer full refund when we receive the damaged pictures from you.
9. Is it safe buying on your site?
Yes defintely. We use SSL for our site and use PayPal for processing credit card payments. Your informaiton is fully encrypted.